[Iinet-newsletter] August Newsletter

Kimberley C. Ferrill kferrill at infinityinternet.com
Mon Aug 11 16:46:40 PDT 2003 

Welcome to Infinity Internet's August 2003 Newsletter.

We hope you are having a fantastic summer!

Features
     New Contact 800 Numbers!
     New T1 Installs First Month Free!
     New CD!
     Easy Pay - A Great New Way to Pay Plus A Bonus For Signing Up!         
     Receipt Notification - Now Available!
			
In Every Issue
     Save More Dough
	-  Spread The Word With Our Referral Program
     What To Do Prior To Calling Client Services For Technical Support
     Tech Tip of the Month
 	-  How To Get Connected To The Internet
     Help Pages
	-  Take A Look & Let Us Know What You Think!
     Internet Smarts
	-  Shutdown
	-  Update Your Modem Driver

The Basics
    Dialup List
    Contact Us
    Cancel Subscription

NEW Contact 800 Numbers!

You have asked for a quicker, less complex way to contact us and we've been listening.  As part of our continuing effort to provide you with a higher level of support and service we will now provide a dedicated 800 number to each of our departments effective September 1st, 2003.    

Sales - (800) 469-1424

Billing Support - (800) 211-2772

Technical Support  - (800) 689-4303

Business Support  - (800) 291-0682

These new numbers are the fastest routes to get the quality services and support you expect from Infinity Internet. 

To chat with a live representative from your computer, visit our website and click on one of the Live Chat links:
 
http://www.infinityinternet.com

New T1 Installs First Month Free!

For the month of August new T1 customers on approved contracts will receive free Internet access for their first month of service.  That is a savings of up to $500.00!  Telephone company circuit charges will still apply.  To inquire about T1 service in California please call 800-706-3896 in Washington or Oregon call 800-689-4303.

We Have A New CD!

Infinity Internet has just a released a new CD for our customers! It contains a simple setup utility so that your system can be configured to access the Internet without calling into our tech support department. It also contains a small library of Internet related shareware and freeware applications for easier use. Also you can access a number of links that lead to useful online resources such as our live chat and search sections. Last, but definitely not least, we have our help site included on the CD in an easy to use format. If this sounds useful to you please contact our Client Services department at support at iinet.com so we can mail one out to you for free!  

Please also feel free to contact us about any other questions or suggestions you may have about our new CD.

Introducing Easy Pay!

We have a new way to accept payments known as Easy Pay.  This payment method deducts your service charges directly from your checking account.  Easy Pay has a lot of advantages. It's convenient - your bill will be paid automatically without having to fuss with checks, stamps, and envelopes. It's very secure - you no longer need to worry about lost checks.   Not only is signing up easy, but when you sign up now, we'll even deduct $5 from your next invoice!  Just visit http://www.iinet.com/account/eft.php to fill out the enrollment form, and then send it in to us with a voided check.  Look on our website for more details!

Receipt Notification Now Available!

You'll be happy to know that as of July 1st we have been automatically sending an email message when we process your payment.  You won't have to wait for next month's invoice to see whether we received your payment.  This is one of the benefits of the billing software we're now using.  In the near future we'll be implementing several other features that clients have requested.  Several of these features are listed below.

As of July 1st, we have also been sending you a copy of your monthly invoice via email.  Invoices will come from "Infinity Internet" rather than <<brand>>.  This does not represent a change in ownership.  We've been the same company since May 1st 2002 but operating under several of our original names including Pacifier, Northwest Link, TST Onramp, and ProAxis Communications.  Using multiple names has caused confusion and we are doing our best to reduce confusion.

Your email address is not changing and will NOT change (unless you specifically request it be changed).

If you call Client Services, they will ask for your email address.  Please give them your entire email address, including the "@" sign and the domain (iinet.com, pacifier.com, nwlink.com, proaxis.com, tstonramp.com, etc.).

On 8/1/2003 we will be adding an enhanced billing feature that will provide more detail on your invoice.  In addition to the description of the service rate, we will include more account details.  Please note, your monthly total will not change.  

To see a sample invoice, please go to:
http://www.iinet.com/demo/

Thank you for your attention and business,

Infinity Internet Client Services
feedback at iinet.com

Save More Dough 

Spread The Word With Our Referral Plan!

And reap the benefits with our Friends and Family referral plan! Most of us already tell others who our Internet provider is, so why not get some credit for it?  With our Friends and Family Referral Program you can get credit on your account for referring people that sign up for our services.   So tell the people you know and see the savings! 
Take at a look at http://www.iinet.com/services/referral for more details! 

For more information, please contact one of our Client Services Specialists at: 

·	1-800-689-4303 
·	billing at iinet.com 
       
What To Do Prior to Calling Client Services For Technical Support

In order for us to be able to better help you with our Technical Support, please be sure to do a couple of things that will help us get your issue resolved.  These are:

1.	Please be in front of your computer with it turned on.  If you have more than one phone line in the house, please be sure you are calling in on the one NOT in use by your computer.

2.	Also, if you have your account number with us handy, that would be very helpful.  This number is located in the upper right hand corner of your invoice.

3.	If you are getting an error message, please have it either up on your screen or written down when you call so you can read it to the technician.  Many error messages are very similar and having the exact message is often times important.

These steps will help us trouble shoot any difficulties you're having to a large extent.

Tech Tip of the Month  - How To Get Connected To The Internet

At this point, dialup service is the primary form of Internet access for a large percentage of the net's population. The main reason for this is that broadband is still unavailable in many areas and it also tends to be fairly expensive when it is available. Fortunately, dialup is available almost anywhere that has a phone line is and is generally considerably cheaper then broadband service although it does have slower connection speed. Although dialup service is easier to get then broadband, there are still certain things you need to have in order to get a working Internet connection. You need a computer, a modem to dial into the Internet and the software to make use of the Internet. We will go over each of these things in more detail below.

This first step to your Internet connection is the computer. You normally want to be using a system with at least a 66Mhz processor and 16 Megs of ram.  However, you will likely see improved performance from a faster system. You also need to have an operating system installed that can be setup to access the Internet. Almost all current operating systems can be configured to use the Internet and even several older ones. We currently provide technical support for Windows systems going all the way back to Windows 95 and Macintosh systems going back all the way to 7.5.2. If your system is older then that or uses a Unix based operating system it may possibly still work with our systems.  Unfortunately, however, we wouldn't be able to provide technical support for you. If you're unsure if we support your operating system, feel free to ask us and we can let you know.

Next, you need to make sure you have a modem to get connected to the Internet. Again, this is something that will work better with a modern modem.  We highly recommend that you use at least a 28,800-baud modem. Although you may be able to get older modems to work you will likely find that they have a much slower connection. The faster the baud rate your modem is capable of the faster connection your computer is capable of establishing. Unfortunately there is more to your connection speed then just your modem or baud rate. That sets your maximum speed but phone line quality plays a large role in determining what speed you can maintain a reliable connection. Our modems are setup to communicate using the v.90 protocol.  If your modem is a v.92 modem, it will still be able to work with our modems but you may need to tell it to use the v.90 protocol instead. Usually the information on how to do this will be included in the manual that came with the modem. If your still not sure how to make the change to your modem feel free to contact technical support as we can give you additional assistance. 

Finally, the proper software is needed. You will need both software to get your computer connected originally and also software to access the Internet. Fortunately, most new systems already have the software to get connected included and many also have the software to make use of the Internet as well. All Windows system of Windows 95 and later have the necessary software already installed with them. If you own a Macintosh of system versions 8.0 and later you already have the necessary software to connect to the Internet as well. Once you have connected you will undoubtedly want to visit websites or check and send email. Fortunately, there are many different programs that allow you to access the Internet. For web browsing you may want to use Internet Explorer, Netscape, or Opera. While for sending and receiving email you might want to use Outlook Express, Netscape Mail, or Eudora. If you don't have these programs already on your system we can send you a CD with the software on it. If you want to contact us with questions about this or to request a CD from us please let us know by contacting us by one of the below ways.

Phone: 1-800-689-4303
Email: support at iinet.com
Chat: http://www.iinet.com   Click on the chat link in the left column.

Help Pages - Take A Look & Let Us Know What You Think!

We are happy to announce that our new Help Site is running.

The new site can be viewed at: http://help.iinet.com. 

The new help site is set up in a manner that is intended to provide you with quick access to any question you might have.  If you are unable to find the information you are searching for we would like to hear from you.  If you feel that you have information to contribute to the site, that is also something we would enjoy hearing about.  Questions, comments and suggestions are all welcome.  

We look forward to your feedback on the site.  To help us gather feedback, feel free to fill out a survey at the bottom of the first page of the site.  Alternatively, you can email your ideas to us at: support at iinet.com. 

Internet Smarts 

Shutdown

If you are having any difficulties getting a connection to us, we would suggest doing a full shutdown and restart of your system. This usually solves a lot of the issues that can give you connection difficulties. On Windows systems, this can be done by going to the start menu and selecting the shutdown option. Then, select shutdown from the list of available options and click the "OK" button. On a Macintosh, you will want to go to the special menu at the top of your screen and then select the shutdown option. This simple step can help your connection ability a lot more then you may think. 

Update Your Modem Driver

One other thing that we can suggest that can have large effect on your ability to successfully connect to us is your modem driver. We cannot recommend enough making sure you have the most up-to-date drivers for your modem. You can usually find what modem drivers are the latest for your system by going to one of the following sites that provide links to many different modem manufacturer's sites.

	http://www.drivershq.com/Main.asp 
	http://www.download.com 
	http://www.driverguide.com

Another place you check for information about your modem drivers is either the modem manufacturer or in some circumstances, your computer manufacturer. Even if your computer is brand new occasionally new drivers are available for the modem. It's usually a good idea to check just to be sure. 

If you have any questions regarding these suggestions, please feel free to give us a call at 1-800-689-4303. Our technical support team is available 24 hours a day, 7 days a week.

Dialup List

All of our dialup numbers are listed at: http://www.iinet.com/dialup/

Contact Us

We are available to assist you with your needs at any time of the day or night. 

Voice: 
	Sales - (800) 469-1424

	Billing Support  - (800) 211-2772

	Technical Support  - (800) 689-4303

	Business Support  - (800) 291-0682


Via e-mail: 
	For Technical Support: support at iinet.com 

	For Billing Support: account at iinet.com

	To Signup for a new account: sales at iinet.com

Via Mail:
	Infinity Internet
	PO Box 872890
	Vancouver, WA
	98687-2890

Via Fax:
	Client Services:  360-816-9017
	Administrative:  360-254-3898

Cancel Subscription

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http://mailman.pacifier.net/mailman/listinfo/iinet-newsletter 

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